Terms and Conditions:

This agreement is between you the subscriber to the Webhosting.net service, Inc. who hosts the Webhosting.net e-mail and collaboration service.

Free Trial Period

The Webhosting.net free trial period is good for 30 days. After 30 days the free trial will automatically be converted to a regular monthly subscription. If you do not wish to continue with the service, you must cancel within the 30 day window by sending an e-mail to support@webhosting.net Please supply domain name and reason for cancellation (for our internal usage). The free trial applies only to the Webhosting.net Shared Server hosting accounts.

Month to Month Term

After the free trial, your account will be automatically renewed on a month to month basis for the total monthly fee of the service. There is no minimum term of service. You may cancel the service at any time by sending an e-mail to support@webhosting.net with your domain name and reason for cancellation. Requests for cancellation must be submitted via e-mail. Service is billed at the start of each service month (based on the day of the month you signed up for service) for the following month and we cannot give any refunds for partial month’s service.

Service Level Agreement

Webhosting.net will make every effort to provide each customer with 99.7% uptime. Webhosting.net has a refund policy of discounting 5% for each 1/2 hour of downtime per month. “Uptime” and “Downtime” is recorded and calculated on a monthly basis. This does not include scheduled downtime for weekly server/network maintenance (usually less than 10 minutes total and usually scheduled for Sundays, 9:00AM EST). This also does not include end-user internet connection issues or general internet congestion. Refunds and overall liability will not exceed one month's service during the month of the outage.

What Webhosting.net supports - the following areas are covered under the Webhosting.net support policy:

  • Connectivity to the Webhosting.net Service - talking/instructing the end-user through configuring and connecting to the Webhosting.net e-mail server(s) and receiving/sending e-mail
  • DNS Related Issues

What Webhosting.net does not explicitly support - the following areas are handled on a “best efforts” basis:

  • Configuration of customer firewall software and/or hardware that could affect connectivity to the Webhosting.net service
  • Configuration of customer antivirus software (Norton Antivirus 2003, etc.) that could affect connectivity to the Webhosting.net service
  • Issues related to customer’s connection to the Internet. (i.e. T1, Cable Modem, DSL Modem, Dial-Up accounts, etc.)
  • Issues related to other e-mail accounts or personal folders (non -Webhosting.net) configured within customers Microsoft Outlook software

Security and Reliability

The security and reliability of the Webhosting.net e-mail and collaboration service is our highest priority. Webhosting.net works hard to run a solid, hassle-free service. However, there are times when we cannot guarantee 100% reliability:

  • Internet congestion
  • Automatic System Updates - Webhosting.net’s servers regularly update themselves with patches and bug fixes. Occasionally, these patches/fixes can affect our servers in an unexpected, detrimental way. Many of these patches/fixes are done automatically and cannot be tested prior to their implementation.
  • Terrorist Attack
  • Acts of God
  • Virus/Worm/Denial of Service Attack

You specifically agree that Webhosting.net cannot be held liable for any missing data, corrupted data, incorrect transmission of data, failure to provide service, delay of service provision or anything in any way connected to the Webhosting.net service beyond the cost of service provided. Cumulative liability cannot exceed the total monthly service fee equal to the prior one month of service.

Transmission of Data

Webhosting.net is not responsible for any unauthorized access or modification of your data stored by or transmitted via the Webhosting.net service You also specifically agree that DevStreet is not responsible or liable for any content sent using or received from the Webhosting.net service including that which may be illegal, obscene, defamatory, threatening or that may violate any trademark or copyright.

Outgoing Bulk / Junk / spam Mail Policy

Sending spam (Unsolicited Junk Mail sent to anonymous recipients) through Webhosting.net can not be tolerated. Webhosting.net has the right to terminate or refuse mail service to anyone abusing Webhosting.net services. Webhosting.net reserves the right to immediately discontinue service to anyone violating this rule. Webhosting.net defines “spaming as the sending of bulk e-mails, or the sending of e-mail to users that have not explicitly asked to receive the senders message. Webhosting.net will not be held responsible if your domain name is blocked by internet service providers (ISPs) for sending spam/bulk e-mails. We reserve the right to suspend or cancel Webhosting.net accounts that send bulk or unwanted junk mail (spam). Hosting resellers should note that if an account is suspended for breaching Webhosting.net Terms or AUP and they re-enable that account, it will reseult in their reseller account being suspended.

Incoming Bulk / Junk (Spam) Mail Policy

Webhosting.net offers various services (add-ons) to help prevent incoming spam. These extra services may require an additional monthly fee and may have separate end-user agreements. Webhosting.net can not be responsible for filtering out unwanted/offensive content sent to your Webhosting.net account or that may fill your Webhosting.net account.

Webhosting.net Virus Policy

The Webhosting.net service provides virus protection against incoming e-mail viruses sent to your Webhosting.net addresses. All incoming messages to your Webhosting.net domain are scanned. It is our policy to delete affected attachments prior to delivery to your Webhosting.net mailbox. Webhosting.net virus protection uses the latest technologies to help ensure your protection. Our server software (virus patterns) is updated nightly. Virus protection is an ongoing process and it’s impossible to protect against 100% of the virus threats and unfortunately we cannot be held responsible for new viruses that are not detected by our scanning software. End-users are responsible for protecting their computers and ensuring they are virus-free. We recommend that each end -user run a local anti-virus software package on their PC for additional protection. Webhosting.net will not be held responsible if your domain name is blocked by internet service providers (ISPs) for sending virus -infected e-mails. Most viruses are transmitted by e-mail, but not all. If your e-mail software is connected to another e-mail service other than Webhosting.net, it is possible that virus-infected e-mail could be pulled into your Webhosting.net account. Webhosting.net cannot be held responsible for virus-infected e-mail originally sent to e-mail services outside of Webhosting.net.

Passwords

It is the end-user’s responsibility to keep his/her password confidential, and to change the password on a regular basis. Webhosting.net is not responsible for any data losses or security issues due to stolen passwords. Webhosting.net recommends that you use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. “12345”, “password”, etc.). Webhosting.net support does not have access to viewing existing passwords. For security reasons, Webhosting.net support can only reset passwords.

Cancelled Accounts

Upon cancellation, your Webhosting.net e-mail and contact data located on Webhosting.net’s servers may no longer be available. It is the end -user’s responsibility to retrieve this data prior to the request for cancellation of the service. Webhosting.net cannot guarantee retrieval of data once an account is cancelled.

Backups

Full backups of shared server are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content. If loss of data occurs due to an error of Webhosting.net, Webhosting.net will attempt to recover the data at no charge to the client.